Meet Your Member Advocates
Dedicated, local member advocates offer concierge-like service to proactively solve our members’ biggest healthcare questions and challenges.
With OhioHealthy, you get:
- Assistance with claims, billing and benefits
- Cost estimates for common services
- Help with scheduling appointments with primary care physicians
- Regularly scheduled office visits with your personal member advocate to address questions, support new hires and attend benefits fairs
Dedicated and experienced member advocate team whenever you need them
- Plan experts fully equipped to resolve routine and complex inquiries within first contact
- New member “welcome call” outreach within 30 days of plan enrollment
- In-call language and translation services for over 250 languages
- Claims and billing analysis for complex projects — including offline research, and personal follow-up call and resolution
- 24/7 after hours support and Nurse Advice Line
- Fully functional, web-based member portal for member self-service available, too
