Member Advocates: Your new OhioHealthy best friends!

Your OhioHealthy plan membership comes with access to Member Advocates who are dedicated to your personal healthcare and health benefit needs. These local resources understand the system and processes and offer concierge-like service to proactively guide your care.

Experienced. Knowledgeable. And with you every step of the way.

Your OhioHealthy Member Advocate is your ally throughout your healthcare journey. Member Advocates are health plan experts fully equipped to quickly resolve routine and complex inquiries any time you need them.

Here are just a few of the things your Member Advocate provides:

  • New member “welcome call” outreach within 30 days of plan enrollment
  • Assistance with claims, billing, and benefits
  • Cost estimates for common services
  • Help with scheduling appointments with primary care physicians
  • In-call language and translation services for over 250 languages
  • Claims and billing analysis for complex projects — including offline research, and personal follow-up call and resolution
  • Fully functional, web-based member portal for member self-service

Other Benefits