Meet Your Member Advocates

Dedicated, local member advocates offer concierge-like service to proactively solve our members’ biggest healthcare questions and challenges.

With OhioHealthy, you get:

  • Assistance with claims, billing and benefits
  • Cost estimates for common services
  • Same day appointments with primary care physicians and access to your care manager
  • Regularly scheduled office visits with your personal member advocate to address questions, support new hires and attend benefits fairs

Dedicated and experienced member advocate team whenever you need them

  • Plan experts fully equipped to resolve routine and complex inquiries within first contact
  • New member “welcome call” outreach within 30 days of plan enrollment
  • In-call language and translation services for over 250 languages
  • Claims and billing analysis for complex projects — including offline research, and personal follow-up call and resolution
  • 24/7 after hours support and Nurse Advice Line
  • Fully functional, web-based member portal for member self-service available, too
Customer service associates

Benefits