Meet Your Member Advocates

Dedicated, local member advocates offer concierge-like service to proactively solve our members’ biggest healthcare questions and challenges.

With OhioHealthy, you get:

• Assistance with claims, billing and benefits
• Cost estimates for common services
• Help with scheduling appointments with primary care physicians
• Regularly scheduled office visits with your personal member advocate to address questions, support new hires and attend benefits fairs

Dedicated and experienced member advocate team whenever you need them

• Plan experts fully equipped to resolve routine and complex inquiries within first contact
• New member “welcome call” outreach within 30 days of plan enrollment
• In-call language and translation services for over 250 languages
• Claims and billing analysis for complex projects — including offline research, and personal follow-up call and resolution
• 24/7 after hours support and Nurse Advice Line
• Fully functional, web-based member portal for member self-service available, too