Monitoring Coronavirus (COVID-19) in Ohio

OhioHealthy is closely monitoring the spread of the coronavirus (COVID-19) in the United States and its presence in Ohio. We have enacted our robust emergency management protocols and our dedicated team is on standby to monitor and follow COVID-19 closely.

coronavirus cell under a microscope

What OhioHealthy benefits will cover

Effective immediately, OhioHealthy will waive out-of-pocket member costs associated with COVID-19 diagnostic testing. While the average person does not need to be tested for COVID-19, if your medical provider believes you are at risk, they will work with the appropriate local healthcare teams to determine if and where you need to be tested. OhioHealthy will also waive all member fees associated with telehealth visits. This includes virtual visits to your PCP, established specialists and telemedicine providers such as MDLIVE®.

child washing hands

What to do if you have symptoms

If you or your family members are experiencing symptoms and think you may have been exposed to COVID-19, please call your primary care physician.


About COVID-19

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  • What is the novel coronavirus (COVID-19)?

    According to the Centers for Disease Control and Prevention (CDC), the novel coronavirus is a new coronavirus that has not been previously identified. COVID-19 symptoms include mild to severe respiratory illness with fever, cough and difficulty breathing.

  • What are the symptoms?

    Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

    • cough
    • shortness of breath or difficulty breathing

    Or at least two of these symptoms:

    • fever
    • chills
    • repeated shaking with chills
    • muscle pain
    • headache
    • sore throat
    • new loss of taste or smell
  • Is there anything I can do to prevent the spread of the virus?

    The best way to prevent the illness is to avoid exposure:

    • Wash your hands often with soap and water for at least 20 seconds.
    • If soap and water are not readily available, use an alcohol-based sanitizer with at least 60% alcohol.
    • Cover your cough and sneeze with a tissue, which you should discard in the trash.
    • Stay home when you are sick.
    • Use an approved telehealth option or see your doctor if you think you are ill. Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose and mouth.
    • Clean and disinfect frequently touched objects and surfaces.
  • What should I do if I think I or a family member is infected?

    Currently, there is not a vaccine for COVID-19. If you are experiencing symptoms similar to a common cold or flu and think you have been exposed to COVID-19, the health plan has resources in place to help answer questions and assess your medical condition.

    • Primary care physician – call by phone before going in

      This should be your first point of contact if you have a PCP who you regularly see.

    • OhioHealthy Nurse Hotline – 1 (844) 834.4375

      This is a free service to health plan members and is available 24/7.

    • MDLIVE® – 1 (888) 912.1987

    Through December 31, 2020, any co-pays or co-insurance will be waived for all telehealth visits for COVID-19 through our partner MDLIVE.

  • What will OhioHealthy cover as COVID-19 continues to spread?

    In order to help remove barriers to care and provide safe options for our members who may be concerned about their health based on their symptoms and travel history, OhioHealthy will cover the following in full:

    • If you have MDLIVE® coverage, telehealth visits are free to members (i.e., no member copayments or cost share) through December 31, 2020 with MDLIVE
    • Out-of-pocket member costs associated with COVID-19 diagnostic testing at any in-network lab locations for all members
    • Any necessary treatment will be covered under your regular plan benefits

    If a member chooses an out-of-network provider, the existing out-of-network benefits and costs will remain in place.

  • Does the handling of the COVID-19 virus screening affect my Health Savings Account (HSA) eligibility?

    OhioHealthy is handling the COVID-19 testing as a preventive care for infectious diseases screening. The IRS Code provides a safe harbor that lets HSA-qualified high deductible health plans (HDHPs) waive deductibles for preventive care benefits without jeopardizing a participant’s HSA-eligibility. OhioHealthy and its partners are actively working with the government on clarity of any potential impact to members’ health plans and HSA eligibility.

  • Where can I get more information or updates about COVID-19?

    For more information, please visit the CDC website. You may also visit the OhioHealth Blog COVID-19 Toolkit for more information and additional updates.


Additional Links

Coronavirus Assessment Tool